Buying and selling rules

1.1. For the purposes of these Terms and Conditions for the sale of goods in the LITECHNIJA.LT e-shop, capitalised terms shall have the meanings set out below:

1.1.1. "Online shop" means online shop WWW.LITECHNIJA.LT, where the Seller's goods are sold in accordance with these Terms.

1.1.2. "Seller" means UAB "LITECHNIJA", legal entity code 125442625, registered office address Jaunystės g. 20, LT-02236, Vilnius, Lithuania, a closed joint stock company registered in the Register of Legal Entities of the Republic of Lithuania. The Seller's VAT registration number is LT254426219. The Seller's contact information can be found in the "Contacts" section of the Online Shop.

1.1.3. "Paskyra" means the account of the Buyer as a user of the Online Shop for shopping in the Online Shop.

1.1.4. "Buyer" means: 1) a natural person with legal capacity, i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court order; 2) a minor aged between 14 and 18 who has the consent of his parents or guardians, unless he is emancipated; 3) a legal person.

1.1.5. "The Treaty" means a distance sales contract between the Buyer and the Seller for the sale of goods distributed via the Online Shop.

1.1.6. "Rules" shall mean the following rules for the purchase and sale of Goods in the LITECHNIJA.LT e-shop, which shall apply to every purchase made by the Buyer in the e-shop and to every purchase and sale agreement concluded between the Buyer and the Seller.

1.1.7. "Order" means an order placed by the Buyer with the Seller for Goods distributed in the Online Shop.

1.1.8. "User" means a person who is considered a consumer under the provisions of the Law on Protection of Consumer Rights of the Republic of Lithuania, i.e. a natural person who, for purposes unrelated to his/her business, trade, craft or profession (consumer purposes), seeks to enter into or enters into a Contract with the Seller.

1.1.9. "Entrepreneur" means a natural person or a legal person or other organisation or subdivision thereof who, for the purposes of their trade, business, craft or profession, seeks to enter into, or enters into, Contracts with the Seller, including persons acting on behalf of, or for the benefit of, the trader. A legal person may be deemed to be an entrepreneur irrespective of the legal form of its members. An entrepreneur shall not be considered a Consumer and shall not be subject to the legislation on consumer rights.

2.1. The terms of these Terms and Conditions shall apply to each Contract between the Buyer and the Seller. Before placing an Order, the Buyer must read the Terms and Conditions and the Privacy Policy (Terms and Conditions 3.1. clause 2), ensure that the terms and conditions are understood and acceptable to him and confirm this at the time of placing the Order. The Seller accepts no risk or liability if the Buyer has not read the Terms and Conditions and the Privacy Policy prior to placing an Order, even if given the opportunity to do so.

2.2. Paragraphs 3 "Processing of Personal Data", 8 "Right to withdraw from the Contract. Return of Goods" and No. 9 "Return of Goods of Insufficient Quality" shall not apply to the Buyer who is not recognised as a Consumer under the laws of the Republic of Lithuania. In the relations between the Buyer, who is recognised as an Entrepreneur under the legislation of the Republic of Lithuania, and the Seller, within the scope of the parts of the Regulations not applicable to such Buyer, the general provisions of sale and purchase agreements set out in the Civil Code of the Republic of Lithuania and other legal norms governing commercial relations between entrepreneurs shall apply. Nothing in these Terms and Conditions shall be construed as conferring on the Buyer, who is a Business Person, any additional rights which by their nature are conferred only on the Buyer, who is a Consumer (unless expressly stated to the contrary in these Terms and Conditions).

2.3. Contracts in the E-shop shall be concluded in electronic form, in accordance with the provisions of the Civil Code of the Republic of Lithuania regulating distance contracts and the "Rules of Retail Trade" approved by the Government of the Republic of Lithuania by Resolution No. 90 of 10 February 2021.

2.4. By making a purchase in the Online Shop and ticking the box next to the statement "I have read and agree to the Terms and Conditions of Purchase and the Privacy Policy", the Customer confirms that he/she has read, accepts and agrees to be bound by these Terms and Conditions and the Privacy Policy. Upon acceptance by the Buyer, the Terms and Conditions shall become an integral part of the Contract. In the event that the Buyer does not accept the Terms and Conditions and the Privacy Policy, the Buyer shall not be able to proceed with the Order and order the Goods from the Online Shop and the Seller shall not be liable to the Buyer in any way.

2.5. The Seller shall use the contact information and data provided by the Seller when providing information or documents to the Buyer by e-mail or other means (call and/or SMS). It is the Buyer's responsibility to provide the Seller with the correct details and contact information. The Buyer shall be liable for the consequences arising from any incorrectness or inaccuracy of the data and contact information provided.

2.6. The Seller has the right to change the Terms and Conditions at any time by posting them on the E-shop website. The amendments shall come into force from the moment of publication and shall apply to all new Contracts concluded after the publication.

3.1. The Seller shall apply the requirements set out in the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation of the European Union to the processing of personal data.

3.2. The Seller shall process the Buyer's personal data in accordance with privacy policy. Before placing an Order in the Online Shop, the Customer must read the Privacy Policy and make sure that all the provisions of the Privacy Policy are understood and accepted by the Customer, and confirm this at the time of placing the Order, as set out in Clause 2.4 of the Terms and Conditions.

4.1. Confirmation of the Order by the Seller is an essential condition for the conclusion of the Contract between the Buyer and the Seller. The Buyer, after selecting the product to be purchased in the Online Shop, shall read and agree to these Terms and Conditions, form a shopping cart and specify his/her data, contact details and delivery address, as well as the method of payment for the product. Upon receipt of the Order, the Seller shall inform the Buyer of the receipt of the Order and the number assigned to the Order by e-mail or other means (call and/or SMS). Such notification does not constitute confirmation of the Order. Upon receipt of an Order, the Seller shall check whether the ordered goods can be delivered under the conditions specified in the Order and shall send the Buyer (by e-mail or other means (call and/or SMS)) a notification confirming the Order only after receiving confirmation from the Supplier that the ordered goods can be delivered. The Contract between the Buyer and the Seller shall be deemed to be concluded from the moment the Seller confirms the Order. If the Seller does not confirm the Order, the Contract shall be deemed not to have been concluded. In the event that the Buyer has already paid for the goods, the Seller will refund the amounts paid within 3 working days from the date of the Seller's notification.

5.1. The images of the products in the online shop are for illustrative purposes only. The size, shape, colour or other parameters of the goods sold by the Seller may not correspond to the actual size, shape, colour or other parameters of the goods due to the characteristics of the Buyer's image or other technical reasons.

5.2. All goods displayed in the Online Shop are available for purchase unless expressly stated otherwise. In the event that, after the Seller has confirmed the Order, it becomes apparent that the Seller is unable to sell the Goods due to circumstances beyond the Seller's control (e.g., the Goods will not be made available within the time limits specified due to the unavailability of the Goods from the Seller's warehouse, the Goods are no longer available from the supplier, or there are any other disruptions in the supply of the Goods, or the market situation has changed substantially due to an error in the price quoted in the Online Store at the time of the Order, such as, sudden and significant increase in the market price of the product, decrease in supply, etc.), the Buyer shall be immediately informed by e-mail or other means (call and/or SMS) and the execution of the order for such product shall be terminated, and the Contract shall be deemed to be unilaterally terminated, without any compensation to the Buyer for such termination. In the event that the Buyer has already paid for the Goods, the Seller shall refund the amounts paid within 3 working days of the date of the Seller's notification to that effect.

5.3. In the event that the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller may offer the Buyer an analogous or as similar as possible product, informing the Buyer immediately by e-mail or other means (call and/or SMS). If, in the event of an exchange of goods, the newly offered product is more expensive than the previously ordered product, the Buyer shall pay the difference. If the newly offered item is cheaper than the previously ordered item, the difference shall be refunded by the Seller to the Buyer. If the Buyer does not agree to the replacement of a specific product with a similar or analogous product, the Seller undertakes to refund the Buyer the money paid by the Buyer (if prepayment has been made) within 3 working days from the date of the Buyer's refusal, in which case the Order shall be deemed to have been cancelled and the Contract shall be deemed to have terminated.

5.4. Prices of goods are subject to change, but such changes will not affect existing Contracts. The price of the Goods may change after the Seller has confirmed the order only in exceptional cases where the price of the Goods has changed as a result of a technical error in the information systems, the correction of obvious (in the nature of a mistake) errors, or for other objective material reasons beyond the Seller's control (subject to proof of such reasons). If the Seller determines that the price of the Goods is incorrect, the Seller shall immediately inform the Buyer by e-mail or other means (call and/or SMS) and shall give the Buyer the opportunity to cancel the Order or to re-confirm the Order at the new price set by the Seller. If the Buyer fails to reconfirm the Order at the Seller's new price, the Seller shall be entitled to cancel the Order and terminate the Contract. In the event that the Buyer has already paid for the Goods, the Seller will refund the amounts paid within 3 working days of the date of the Seller's notification of the newly set price.
5.5. In the event that, following confirmation of an Order where the Buyer has not paid for the Goods in full, the Supplier requires full prepayment of the price of the Goods, the Seller shall promptly inform the Buyer by email or other means (call and/or SMS) and the order for such Goods shall only be executed after receipt of the Buyer's prepayment. If the Buyer refuses to make the requested prepayment for the Goods, then the order for such Goods shall automatically be terminated and the Contract shall be deemed to have been unilaterally terminated without any compensation to the Buyer for such termination.

6.1. The information on the shipping and delivery times is indicative and shall not be deemed to be binding on the Seller or guaranteed to the Buyer for the shipping and delivery of the Goods.

6.2. When ordering goods, the Buyer may choose one of the methods of delivery of goods to the Buyer specified in the Online Shop.

6.3. If the Buyer chooses the Venipak courier home delivery service at the time of the Order:

6.3.1. The Buyer shall specify the exact place of delivery;

6.3.2. Upon delivery of the goods by the courier, the Buyer shall present a valid identity document (passport, driving licence or identity card). If the goods are to be collected by another person, the Buyer shall state the name of the other person at the time of Ordering. If the Buyer does not collect the goods himself, although the goods have been delivered to the address indicated by the Buyer, the Seller shall have the right to hand over the goods to another person at the address indicated by the Buyer, and the Buyer shall not have the right to claim from the Seller for the delivery of the goods to the wrong person;

6.3.3. When the courier delivers the goods, the Buyer shall check that the consignment is free from any outwardly visible damage or other defects before signing the form provided by the courier;

6.3.4. If the goods weigh more than 30 kg, the Buyer shall arrange for the goods to be carried from the courier's car to the Seller's delivery point or shall book an additional home delivery service;

6.3.5. The home delivery service fee does not include the deposit/delivery of the ordered goods to the building, which can be ordered additionally. This additional service can be ordered by residents of Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Alytus, Marijampolė, Telšiai and Utena. The service is available until 15:00 for goods up to 80 kg;

6.3.6. The maximum amount for cash payments is up to €999.99;

6.3.7. In the event that the Buyer is unable to collect the goods on the date and at the time scheduled or at the address specified in the Order, the Buyer shall have the option to change the date and time of delivery, or to redirect the shipment to a Venipak Pickup post office using the special online link provided in the SMS message. The Buyer also has the possibility to contact the Customer Service Managers of the Online Shop, who will carry out the same actions at the Buyer's request.

6.4. The Buyer may collect the goods free of charge at the LITECHNIJA.LT point of issue. If the Buyer chooses this method at the time of placing the Order:

6.4.1. The Buyer shall collect the ordered goods no later than 5 working days after the Seller has informed the Buyer by e-mail or other means (call and/or SMS) that the goods are available for collection. Failure to collect the ordered goods within the above time limit shall result in cancellation of the order and, in the case of prepayment, the money shall be refunded to the Buyer back to the bank account from which the payment was made within 3 working days.

6.4.2. The Buyer, upon arrival at the LITECHNIJA.LT goods issue point, shall indicate the order ID number;

6.4.3. In case the Order is prepaid, the Buyer shall carry and present to the Seller a valid identity document (passport, driving licence or identity card).

6.6. Ownership of the goods shall pass to the Buyer from the moment the courier delivers the goods to the Buyer or to a person designated by the Buyer. The risk of accidental loss or damage to the goods shall pass to the Buyer from the moment the goods are handed over to the Buyer or to the person designated by the Buyer. If the carrier of the goods has been chosen by the Buyer and the Seller has not offered such a delivery option, the risk referred to in this paragraph shall pass to the Buyer when the goods are handed over to the carrier chosen by the Buyer.

6.7. At the time of collection, the Buyer shall inspect the condition of the packaging, contents, quantity, size, range of goods). If the Seller fails to inspect the Goods at the time of collection, the Seller shall be entitled to reject any subsequent claims in respect of the Goods if the defects in the Goods, which are the subject of the Seller's claim, are so obvious that they could have been easily detected by inspection at the time of acceptance. In the event of damage to the packaging of the consignment, the Buyer shall have the right not to accept the consignment and to fill in a report from the courier stating the damage found.

6.8. In the event that the packaging of the goods was intact at the time of acceptance of the goods, but upon opening the packaging the Buyer notices external damage to the goods (for example, broken, cracked screen or case), missing parts specified in the package (for example, shredding blades, laptop charger, etc.), the Buyer (User) shall have the right to withdraw from the Contract in accordance with the procedure and within the time limits set out in paragraph 8 of the present Regulations or to submit to the Seller the claims referred to in paragraph 9 of the relevant part of the Regulations in the order and in the terms set forth in the relevant paragraph of the Regulations.

7.1. The Buyer may pay for the Goods:

7.1.1. At the LITECHNIJA.LT point of sale, the maximum amount of payment is EUR 5000 in cash (in accordance with the adopted Law on the Restriction of Cash Payments) or by bank card, and there is no limit;

7.1.2. online banking (EveryPay);

7.1.3. through leasing (SB Lizingas);

7.1.4. Online credit card issued by Lithuanian banks;

7.1.5. by bank transfer to the Seller's account specified in the VAT invoice sent to the Buyer;

7.1.6. cash up to €999.99 or by credit card at the time of delivery via courier.

7.2. In the event that the Buyer chooses to pay by bank transfer, the Seller shall commence the execution of the Order after the Buyer has paid for the Goods and their delivery and the money has been received in the Seller's bank account.

8.1. The Buyer (User) shall have the right to withdraw from the Contract within 14 calendar days, without giving any reason, starting from the moment referred to in Article 6.22810(3) of the Civil Code of the Republic of Lithuania. This right cannot be exercised by the Buyer in the case of one of the contracts listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.

8.2. The Buyer shall notify the Seller of the withdrawal from the Contract by submitting a duly completed model withdrawal form (which can be found in the "Returns" section of the E-shop, in the first part of the content of the section entitled "I want to return the product") or by submitting a clear and unambiguous statement setting out the Buyer's decision to withdraw from the Contract. The duly and completely filled in and signed model withdrawal form or the Buyer's statement must be sent by post to LITECHNIJA UAB, Jaunystės g. 20, LT-02236, Vilnius, Lithuania, or sent by e-mail to the following e-mail address: info@LITECHNIJA.LT. Together with the statement of withdrawal, the Buyer must submit the VAT invoice for the purchase of the goods or, if no VAT invoice has been issued, the cashier's check issued by LITECHNIJA.LT at the point of delivery of goods.

8.3. The Buyer shall immediately, and within 14 calendar days, send the Goods to the Seller's address at Jaunystės g. 20, LT-02236, Vilnius, Lithuania, or hand them over to the Seller at the above address on working days from 9.00 a.m. to 6.00 p.m. The time limit shall not be deemed to have been missed if the Buyer sends the goods before the expiry of the 14 calendar day period.

8.4. If the Buyer withdraws from the Contract, the Seller shall refund to the Buyer all sums paid for the Goods, including delivery costs (except for additional costs incurred if the Buyer chooses a standard delivery method other than the cheapest one offered by the Seller), within 14 calendar days after the Buyer's notice has been given to the Seller, or, in the event that the Goods have not been returned to the Seller by the Buyer, within 14 calendar days of the date on which they were returned to the Seller. Refunds shall be made by the same method of payment used by the Buyer to pay for the goods ordered, unless otherwise expressly agreed.

8.5. The Buyer shall bear the cost of returning quality goods to the Seller.

8.6. The buyer is liable for any diminution in the value of the goods resulting from actions not necessary to determine the nature, characteristics and performance of the goods. The returned goods must be of good quality, in good condition (with intact protective films, authentic labels) and unused. The returned product must be stored securely until it is returned, and returned in its original packaging, with all parts of the set. Any gifts received with the Goods must be returned together with the Goods.

9.1. Goods of inadequate quality shall be replaced and returned in accordance with the cases, procedure and conditions set out in Articles 6.363 and 6.364 of the Civil Code of the Republic of Lithuania, and the Retail Trade Rules approved by the Government of the Republic of Lithuania Resolution No.90 of 10 February 2021.

9.2. The Seller shall be liable for any defects in the goods that become apparent within 2 years of the handover of the goods to the Buyer.

9.3. The Buyer does not have the right to terminate the Contract if the defect is minor.

9.4. The Buyer who has been sold an item of unsatisfactory quality is entitled, at his option, to claim from the Seller within the guarantee period:

9.4.1. the Seller to remedy the defects in the goods, free of charge, within a reasonable period of time, if the defects can be remedied;

9.4.2. to have the product replaced by an equivalent product of equivalent quality;

9.4.3. to reduce the purchase price accordingly;

9.4.4. refund the price paid and withdraw from the contract.

9.5. The Buyer may choose only one of the remedies provided for in Clause 9.4 of the Rules. The Buyer must express his choice when returning the goods. If, after the Buyer has chosen the remedy provided for in Clause 9.4, the Seller is unable to implement it, the Seller may offer an alternative remedy provided for in Clause 9.4 of the Conditions.

9.6. If a price difference arises as a result of the replacement of the goods, the Buyer must pay the Seller according to the recalculated prices of the goods at the time of the replacement.

9.7. The Seller shall refund the price paid by the Buyer for the faulty item immediately, but no later than 14 days from the date of return. The Seller shall bear the costs of returning the defective item.

9.8. In order to return goods of unsatisfactory quality, the Buyer shall submit a free-form request to the Seller, stating the reason for the return (defect in the quality of the goods) and one of the requirements set out in Clause 9.4 of the Rules. The request shall be accompanied by the document certifying the purchase of the goods and the guarantee document (if any).

10.1. These Terms and Conditions are made in accordance with the legislation of the Republic of Lithuania and the law of the Republic of Lithuania shall apply to the relations arising from them.

10.2. These Terms and Conditions do not limit in any way, and in no case may be construed as limiting the rights of the Buyer (User) established by the legislation of the Republic of Lithuania.

10.3. If any provision of these Terms and Conditions is found by a court to be unlawful, void or unenforceable, the remaining provisions of these Terms and Conditions shall remain in full force and effect. Any provision of these Terms which is held to be illegal, invalid or unenforceable only in part or to a limited extent shall remain in full force and effect to the extent that it has not been held illegal, invalid or unenforceable.

10.4. All disputes, disagreements or claims arising out of or in connection with these Terms and Conditions shall be finally settled in accordance with the procedure established by the legislation of the Republic of Lithuania.

10.5. All disputes arising between the Buyer and the Seller shall be settled by negotiation. The Buyer's claims shall be considered and the Seller's response shall be provided within 14 calendar days of receipt of the claim. In the event that the Seller refuses to satisfy the claims of the Buyer, who is recognised as a Consumer under the legislation of the Republic of Lithuania, such Buyer may use the other dispute resolution methods set out in Clause 10.6 of the Rules. In the event that the Seller refuses to satisfy the claims of a Buyer who is recognised as an Entrepreneur under the legislation of the Republic of Lithuania, all disputes between the Buyer and the Seller shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania before the courts of the Republic of Lithuania according to the place of the Seller's registered seat.

10.6. The Buyer (User) may submit requests or complaints regarding the goods purchased in the Seller's Online Shop to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone +370 5 2626751, website www.vvtat.lt (as well as the territorial units of the State Consumer Rights Protection Authority in the districts)) or fill in the application form on the EGS platform https://ec.europa.eu/odr/.